Y1 - Business Operations and Processes

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1. Chapter 1: Operations Management
2. What is Operations Management?
3. Three Core Functions + Two Support Functions
4. Operations in Different Organizations
5. The Input–Transformation–Output Model
6. Products vs. Services
7. The Process Hierarchy (Three Levels of Analysis)
8. The Four Vs of Operations
9. What Do Operations Managers Do?
10. Chapter 2: Operations Performance
11. Why Operations Performance Matters
12. The Triple Bottom Line
13. Stakeholder Groups
14. How Operations Creates Strategic Advantage
15. The Five Performance Objectives
16. Four Types of Flexibility
17. Productivity
18. Dependability Internal Benefits (MC focus)
19. Performance Measurement
20. Trade-offs Between Performance Objectives
21. Chapter 3: Operations Strategy
22. What is Operations Strategy?
23. From Implementing to Driving Strategy
24. Hayes & Wheelwright Four-Stage Model
25. Four Perspectives on Operations Strategy
26. Order-Winners vs. Qualifying Factors
27. Product/Service Life Cycle & Operations Focus
28. Operations Resources Perspective
29. Line of Fit: Market Requirements vs. Operations Capabilities
30. Strategic Focus: The Efficient Frontier

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